Support & Help
Get help with Pokevest and find answers to common questions.
Frequently Asked Questions
How do I scan cards with the app?
Open the Pokevest app, tap the scan icon, and point your phone's camera at the Pokémon™ card. Ensure the card is centered in the alignment guide. Once captured, the app will try to match the scanned card with our database.
How accurate are the card prices?
We source our pricing data from PriceCharting and update prices regularly to ensure accuracy. Prices reflect current market conditions and may vary based on card condition.
Can I sync my collection across devices?
Yes! Your collection is automatically synced to the cloud and will be available on all devices where you're signed in to your Pokevest account.
Contact Support
Can't find what you're looking for? Get in touch with our support team.
Troubleshooting
App won't scan my card
- Make sure the card is well-lit and flat
- Hold the phone steady and wait for focus
- Try cleaning your camera lens
- Ensure the entire card is visible in the frame
Collection not syncing
- Check your internet connection
- Make sure you're signed in to your account
- Restart the app if problems persist